{"id":3411,"date":"2026-04-17T20:22:25","date_gmt":"2026-04-18T01:22:25","guid":{"rendered":"https:\/\/joannemckay.com\/in\/?page_id=3411"},"modified":"2026-04-17T20:23:34","modified_gmt":"2026-04-18T01:23:34","slug":"ldr","status":"publish","type":"page","link":"https:\/\/joannemckay.com\/in\/ldr\/","title":{"rendered":"LDR"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3411\" class=\"elementor elementor-3411\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72cb9137 e-flex e-con-boxed e-con e-parent\" data-id=\"72cb9137\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-995bb38 elementor-widget elementor-widget-shortcode\" data-id=\"995bb38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">        <div class=\"jm-lr-wrap\">\r\n            <style>\r\n                .jm-lr-wrap{max-width:900px;margin:0 auto;font-family:Arial,sans-serif}\r\n                .jm-lr-wrap h2,.jm-lr-wrap h3{margin:18px 0 10px}\r\n                .jm-lr-wrap label{display:block;font-weight:700;margin:12px 0 6px}\r\n                .jm-lr-wrap input,.jm-lr-wrap textarea,.jm-lr-wrap select{\r\n                    width:100%;padding:12px;border:1px solid #ccc;border-radius:6px;box-sizing:border-box\r\n                }\r\n                .jm-lr-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}\r\n                .jm-lr-box{background:#fafafa;padding:18px;border:1px solid #e5e5e5;border-radius:8px;margin-bottom:20px}\r\n                .jm-lr-alert{padding:12px 14px;border-radius:6px;margin-bottom:16px}\r\n                .jm-lr-ok{background:#edf7ed;border:1px solid #b7dfb9}\r\n                .jm-lr-err{background:#fdecec;border:1px solid #f1b5b5}\r\n                .jm-lr-btn{padding:14px 22px;border:0;border-radius:6px;cursor:pointer;text-decoration:none;display:inline-block}\r\n                .jm-lr-btn-primary{background:#111;color:#fff}\r\n                .jm-lr-btn-secondary{background:#2d6cdf;color:#fff}\r\n                @media(max-width:768px){.jm-lr-grid{grid-template-columns:1fr}}\r\n            <\/style>\r\n\r\n            <h2>Libro de Reclamaciones<\/h2>\r\n            <p>Conforme al C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor.<\/p>\r\n\r\n            \r\n            \r\n            <form method=\"post\" action=\"\">\r\n                <input type=\"hidden\" id=\"jm_lr_nonce\" name=\"jm_lr_nonce\" value=\"e9fd999b22\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/in\/wp-json\/wp\/v2\/pages\/3411\" \/>                <input type=\"hidden\" name=\"jm_lr_current_url\" value=\"https:\/\/joannemckay.com\/in\/ldr\/\">\r\n\r\n                <div class=\"jm-lr-box\">\r\n                    <h3>1. Identificaci\u00f3n del consumidor reclamante<\/h3>\r\n                    <div class=\"jm-lr-grid\">\r\n                        <div>\r\n                            <label>Nombre completo<\/label>\r\n                            <input type=\"text\" name=\"consumidor_nombre\" required>\r\n                        <\/div>\r\n                        <div>\r\n                            <label>DNI \/ CE<\/label>\r\n                            <input type=\"text\" name=\"consumidor_doc\" required>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <label>Domicilio<\/label>\r\n                    <textarea name=\"consumidor_domicilio\" required><\/textarea>\r\n\r\n                    <div class=\"jm-lr-grid\">\r\n                        <div>\r\n                            <label>Tel\u00e9fono<\/label>\r\n                            <input type=\"text\" name=\"consumidor_telefono\" required>\r\n                        <\/div>\r\n                        <div>\r\n                            <label>E-mail<\/label>\r\n                            <input type=\"email\" name=\"consumidor_email\" required>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <label>Padre \/ madre \/ apoderado (solo si corresponde)<\/label>\r\n                    <input type=\"text\" name=\"consumidor_apoderado\">\r\n                <\/div>\r\n\r\n                <div class=\"jm-lr-box\">\r\n                    <h3>2. Identificaci\u00f3n del bien contratado<\/h3>\r\n                    <div class=\"jm-lr-grid\">\r\n                        <div>\r\n                            <label>Tipo<\/label>\r\n                            <select name=\"tipo_bien\" required>\r\n                                <option value=\"\">Seleccionar<\/option>\r\n                                <option value=\"producto\">Producto<\/option>\r\n                                <option value=\"servicio\">Servicio<\/option>\r\n                            <\/select>\r\n                        <\/div>\r\n                        <div>\r\n                            <label>Monto reclamado<\/label>\r\n                            <input type=\"number\" step=\"0.01\" min=\"0\" name=\"monto_reclamado\">\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <label>Descripci\u00f3n<\/label>\r\n                    <textarea name=\"descripcion_bien\" required><\/textarea>\r\n                <\/div>\r\n\r\n                <div class=\"jm-lr-box\">\r\n                    <h3>3. Detalle de la reclamaci\u00f3n y pedido del consumidor<\/h3>\r\n                    <div class=\"jm-lr-grid\">\r\n                        <div>\r\n                            <label>Tipo<\/label>\r\n                            <select name=\"tipo_solicitud\" required>\r\n                                <option value=\"\">Seleccionar<\/option>\r\n                                <option value=\"reclamo\">Reclamo<\/option>\r\n                                <option value=\"queja\">Queja<\/option>\r\n                            <\/select>\r\n                        <\/div>\r\n                        <div><\/div>\r\n                    <\/div>\r\n\r\n                    <label>Detalle<\/label>\r\n                    <textarea name=\"detalle\" required><\/textarea>\r\n\r\n                    <label>Pedido<\/label>\r\n                    <textarea name=\"pedido\" required><\/textarea>\r\n                <\/div>\r\n\r\n                <div class=\"jm-lr-box\">\r\n                    <h3>Importante<\/h3>\r\n                    <p>La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.<\/p>\r\n                    <p>El proveedor debe dar respuesta al reclamo o queja en un plazo no mayor a quince (15) d\u00edas h\u00e1biles.<\/p>\r\n\r\n                    <label style=\"font-weight:400\">\r\n                        <input type=\"checkbox\" name=\"acepta_terminos\" value=\"1\" required style=\"width:auto;margin-right:8px\">\r\n                        Declaro que la informaci\u00f3n ingresada es correcta y manifiesto conformidad con el registro de esta hoja de reclamaci\u00f3n.\r\n                    <\/label>\r\n                <\/div>\r\n\r\n                <button type=\"submit\" name=\"jm_lr_submit\" class=\"jm-lr-btn jm-lr-btn-primary\">Enviar reclamaci\u00f3n<\/button>\r\n            <\/form>\r\n        <\/div>\r\n        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class=\"elementor-element elementor-element-6e59cc1 elementor-widget elementor-widget-spacer\" data-id=\"6e59cc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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