{"id":1516,"date":"2025-06-10T10:29:47","date_gmt":"2025-06-10T15:29:47","guid":{"rendered":"https:\/\/joannemckay.com\/in\/?page_id=1516"},"modified":"2025-06-10T11:34:44","modified_gmt":"2025-06-10T16:34:44","slug":"preguntas-frecuentes-faq","status":"publish","type":"page","link":"https:\/\/joannemckay.com\/in\/preguntas-frecuentes-faq\/","title":{"rendered":"Preguntas Frecuentes (FAQ)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1516\" class=\"elementor elementor-1516\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72cb9137 e-flex e-con-boxed e-con e-parent\" data-id=\"72cb9137\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20e3ee4b elementor-widget elementor-widget-text-editor\" data-id=\"20e3ee4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h3 class=\"wp-block-heading\">\u00bfD\u00f3nde est\u00e1n ubicados?<\/h3>\n<p>Nuestro punto de recojo local est\u00e1 en:<br \/>\ud83d\udccd <strong>San Fernando 287, Miraflores \u2013 Segundo piso<\/strong><br \/>Horario de atenci\u00f3n: <strong>Mi\u00e9rcoles a s\u00e1bado de 10:30 a.m. a 6:30 p.m.<\/strong><\/p>\n<h3>\u00bfPuedo recoger mi pedido personalmente?<\/h3>\n<p>S\u00ed, puedes seleccionar la opci\u00f3n de <strong>Recojo Local<\/strong> al momento de hacer tu pedido. Luego coordinaremos contigo para asegurarnos de que est\u00e9 listo en el horario de atenci\u00f3n indicado.<\/p>\n<h3>\u00bfHacen env\u00edos?<\/h3>\n<p>S\u00ed, realizamos <strong>env\u00edos por delivery<\/strong>.<br \/>El costo y coordinaci\u00f3n del env\u00edo se hace de manera interna luego de tu compra. El cliente es responsable de asumir el costo del env\u00edo. Escr\u00edbenos a <strong><a href=\"mailto:contacto@joannemckay.com\">contacto@joannemckay.com<\/a><\/strong> para coordinar los detalles.<\/p>\n<h3>\u00bfCu\u00e1nto tiempo demora en llegar mi pedido?<\/h3>\n<p>El tiempo de entrega depende del destino y del tipo de coordinaci\u00f3n del env\u00edo. Una vez confirmado el pago, nos comunicamos contigo para definir la entrega de la manera m\u00e1s eficiente posible.<\/p>\n<h3>\u00bfQu\u00e9 m\u00e9todos de pago aceptan?<\/h3>\n<p>Puedes pagar de forma segura con todas las tarjetas de cr\u00e9dito y d\u00e9bito a trav\u00e9s de nuestra pasarela de pago <strong>Izipay<\/strong>.<br \/>Tambi\u00e9n aceptamos pagos por:<\/p>\n<ul>\n<li>\n<p><strong>Transferencia a nuestra cuenta BCP<\/strong><\/p>\n<ul>\n<li>\n<p>N\u00b0 Cuenta Ahorros: 19416326668082<\/p>\n<\/li>\n<li>\n<p>CCI: 00219411632666808291<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>Yape<\/strong> (consultar al momento de compra)<\/p>\n<\/li>\n<\/ul>\n<h3>\u00bfPuedo hacer cambios o devoluciones?<\/h3>\n<p>Consulta nuestra pol\u00edtica de <strong>Devoluciones y Reembolsos<\/strong> para conocer los detalles sobre cambios o devoluciones seg\u00fan el tipo de producto y estado.<\/p>\n<h3>\u00bfVenden al por mayor?<\/h3>\n<p>En este momento solo realizamos ventas al por menor. Si est\u00e1s interesada\/o en compras especiales o colaboraciones, puedes escribirnos directamente a <strong><a href=\"mailto:contacto@joannemckay.com\">contacto@joannemckay.com<\/a><\/strong>.<\/p>\n<p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2091d9 e-flex e-con-boxed e-con e-parent\" data-id=\"c2091d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5be8067 elementor-widget elementor-widget-spacer\" data-id=\"5be8067\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-98925e0 e-flex e-con-boxed e-con e-parent\" data-id=\"98925e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e59cc1 elementor-widget elementor-widget-spacer\" data-id=\"6e59cc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00bfD\u00f3nde est\u00e1n ubicados? Nuestro punto de recojo local est\u00e1 en:\ud83d\udccd San Fernando 287, Miraflores \u2013 Segundo pisoHorario de atenci\u00f3n: Mi\u00e9rcoles a s\u00e1bado de 10:30 a.m. a 6:30 p.m. \u00bfPuedo recoger mi pedido personalmente? S\u00ed, puedes seleccionar la opci\u00f3n de Recojo Local al momento de hacer tu pedido. Luego coordinaremos contigo para asegurarnos de que est\u00e9 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1516","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/joannemckay.com\/in\/wp-json\/wp\/v2\/pages\/1516","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/joannemckay.com\/in\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/joannemckay.com\/in\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/joannemckay.com\/in\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/joannemckay.com\/in\/wp-json\/wp\/v2\/comments?post=1516"}],"version-history":[{"count":7,"href":"https:\/\/joannemckay.com\/in\/wp-json\/wp\/v2\/pages\/1516\/revisions"}],"predecessor-version":[{"id":1557,"href":"https:\/\/joannemckay.com\/in\/wp-json\/wp\/v2\/pages\/1516\/revisions\/1557"}],"wp:attachment":[{"href":"https:\/\/joannemckay.com\/in\/wp-json\/wp\/v2\/media?parent=1516"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}